عنوان فارسی مقاله: | یافتن معیار های حساس از ارزیابی کیفیت سرویس دهی بانکداری اینترنتی با استفاده از روش تصمیم گیری چند معیاری فازی |
عنوان انگلیسی مقاله: | Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making |
چکیده
1. مقدمه
2. تصمیم سلسله مراتبی بر پایه MCDMفازی
2.1. پرداختن به عدم اطمینان های شناختی
2.2. مقادیر عملکرد پردازشی
3. روش یادگیری برپایه آلگوریتم ژنتیک
3.1. شرح داده ها
3.2. فرمول سازی مسئله
3.3. عملیات ژنتیک
3.4. اجرای آلگوریتم
4. مطالعه تجربی
4.1. بررسی
4.2. ساختن شبکه سلسله مراتبی
4.3. مشخصات پارامتر GA
4.4. بررسی درجه اهمیت
5. بحث و نتیجه گیری
کلمات کلیدی :
PDF]Measuring the Quality of E-Banking Portals – An Empirical Investigation https://www.uni-goettingen.de/de/document/download/.../E-Banking_Portals_IJBM.p... by HH Bauer - 2005 - Cited by 300 - Related articles quality perception in the internet provides banks a promising starting point for ... Keywords Banking, Electronic commerce, Service delivery, Service quality assurance ..... developed a set of evaluation criteria (quality indicators) that capture the ... [PDF]Electronic Service Quality Evaluation Methods for Online-Banking ... www.ijcst.com/vol1issue2/shapoor.pdf by S Zarei - 2010 - Cited by 14 - Related articles quality attributes and customer requirements involved in. Internet banking, where the ... proposed for service quality evaluation in online systems, and later we ... Exploring Innovative and Successful Applications of Soft Computing https://books.google.com/books?isbn=1466647868 Masegosa, Antonio D. - 2013 - Computers Finding critical criteria of evaluating electronic service quality of internet banking using fuzzy multiple-criteria decision making. Applied Soft Computing, 11(4), ... Evaluation and Prioritization of Internet Banking Service Quality: The ... www.academia.edu/.../Evaluation_and_Prioritization_of_Internet_Banking_Service_... However, [42] suggested that a more integrated vision of e-service quality was required based on the criteria that are used by online customers to evaluate the ...