| عنوان فارسی مقاله: | مولفه های موفقیت آمیز ضروری مدیریت کیفیت جامع در صنعت هتل داری و تاثیر آن بر وفاداری مشتری، مدل نظری |
| عنوان انگلیسی مقاله: | TQM critical success factors in hospitality Industry and their impact on Customer Loyalty, a theoretical Model |
چکیده
مقدمه
مبانی نظری
مؤلفه‌های اصلی موفقیت مدیریت کیفیت جامع(TQM)
مؤلفه‌های اصلی موفقیت در صنعت خدمات
کیفیت خدمات
ابعاد کیفیت خدمات
رابطه بین مؤلفه‌های اصلی موفقیت مدیریت کیفیت جامع و کیفیت خدمات
رضایتمندی مشتری
رابطه بین کیفیت خدمات و رضایتمندی مشتری
وفاداری مشتری
رابطه بین رضایتمندی مشتری و وفاداری مشتری
روش‌شناسی پژوهش
نتایج
نتایج برای گام شمار 1
نتایج گام شماره 2
نتایج مرحله شماره 3
مدل پژوهش و فرضیه‌های تحقیق
کلمات کلیدی :
Critical Success Factors and Customer Expectation in Budget Hotel ... www.tandfonline.com/doi/pdf/10.1080/15280080802713702 by W Hua - 2009 - Cited by 45 - Related articles hotel market. KEYWORDS Budget hotels, China, critical success factors, ... throughout the hospitality industry, there exists no standardized, widely accepted definition of this ..... extremely essential to affect the guest choice of hotels. Thus, good ... TQM critical success factors in hospitality Industry and their impact ... https://www.yumpu.com/.../tqm-critical-success-factors-in-hospitality-industry-and-th... TQM critical success factors in hospitality Industry and their impact Read more about factors, hotels, satisfaction, practices, implementation and supplier. [PDF]Hotel openings: critical success factors and challenges www.ajhtl.com/uploads/7/1/6/3/7163688/article55vol4_2_july-nov2015.pdf Key words: Accommodation, challenges, critical success factors, hotel ... assist practitioners to plan their business ... hospitality industry culture impact on the. CRITICAL SUCCESS FACTORS IN UK FOUR AND ... - MMU e-space https://e-space.mmu.ac.uk/580119/1/PhD%20Dario%20tom%20Dieck.pdf by DSG TAMMO - 2014 - Related articles 4.4 Balanced Scorecard, Critical Success Factors and Business Strategy -------------- 86 ..... 9.3 Contribution of the Development of CSFs for the Hotel Industry .... the support I received from others, because only with their support and efforts I. Critical Success Factors for Positive User Experience in Hotel ... - arXiv https://arxiv.org/pdf/1302.5196 by A Sambhanthan - 2013 - Cited by 2 - Related articles Secondly, hotel websites were surveyed in terms of critical success factors .... factors identified from the literature are hypothesized to check their impact on ... usability concepts to hotel industry, arguing sites take more than three clicks to reach ... TQM critical success factors in hospitality Industry and their impact on ... citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.302.1860 CiteSeerX - Document Details (Isaac Councill, Lee Giles, Pradeep Teregowda): Model. Searches related to critical success factors in hospitality Industry and their impact total quality management in hotel industry key success factors in hotel industry key to success in hotel business hotel profitability critical success factors how to succeed in hospitality industry factors affecting hotel industry total quality management in hotels pdf tqm in hotel services