| عنوان فارسی مقاله: | بیست و پنج سال سنجش در مورد کیفیت خدمات خطوط هوایی و اینکه دلیل خوب بودن کیفیت این خدمات چیست و چه زمان کیفیت آن پایین است؟ |
| عنوان انگلیسی مقاله: | Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad? |
چکیده
مقدمه
2- تعریف و سنجش کیفیت
3- محاسبه SDI: روش ها و یافته ها
4- عدم تساوی خدمات و روندهای عملیاتی اخیر
5- تشریح مطالب و مفاهیم
کلمات کلیدی :
MEASURING THE SERVICE QUALITY OF AIRLINE SERVICES IN ... journals.iium.edu.my/enmjournal/index.php/enmj/article/view/127 by K Abdullah - 2007 - Cited by 22 - Related articles The perception of Malaysian consumers of the quality of airline services was examined in this study using the SERVQUAL measurement. The results of the study ... [PDF]The effect of airline service quality on passengers' behavioural ... www.aviation.unsw.edu.au/downloads/papersWu/3_Jin_JATM_No1.pdf by JW Park - 2004 - Cited by 315 - Related articles airline service quality, passenger satisfaction and beha- vioural intentions, is still a ... a 7-point Likert-type scale. Airline service quality is measured by 22 airline. Measuring and managing service quality: integrating customer ... www.emeraldinsight.com/doi/pdf/10.1108/09604520110379472 by MA Robledo - 2001 - Cited by 324 - Related articles The study compares four different methods for measuring service quality within an airline setting. Six instruments are used to measure the service quality of three ... Searches related to measuring airline service quality service quality in airlines industry service quality in airlines industry pdf customer satisfaction in airline industry questionnaire on customer satisfaction in airlines airline service quality performance customer satisfaction in airline industry thesis customer satisfaction in airline industry pdf service quality and customer satisfaction in airline industry